This Privacy Policy explains how Mr. Resurfacing LLC, doing business as Pool & Spa Solutions ("Pool & Spa Solutions," "we," "us" or "our"), collects, uses and shares information when you visit poolandspasolution.com, call or text us, fill out a form on our website or in one of our ads (including Facebook and Instagram lead forms), or otherwise do business with us. By using our website, sending us your information or contacting us, you agree to this policy.
Information we collect
- Information you give us. Your name, phone number, email address, property or mailing address, city and ZIP code, details and photos of your pool or project, your budget and timing, financing interest, and anything else you send us.
- Information from our ads and lead forms. When you respond to one of our ads on Facebook, Instagram or another platform, we receive the information you submit in the form, along with details such as which ad you responded to.
- Information collected automatically. Your IP address, device and browser type, the pages you view, the website that sent you, and similar information, collected through cookies, pixels, tags and similar tools, including tools from partners such as Meta, Google and Webflow.
- Information from others. Referrals from customers, realtors and trade partners; our sister company, Pool HQ; public records such as property and permit records; and providers that help us verify or update contact details.
- Call and message records. Phone calls with us may be recorded and transcribed, and we keep voicemails, text messages and emails, for quality, training and record-keeping.
How we use information
We may use the information we collect for any lawful business purpose, including to:
- respond to you, prepare estimates and designs (including 3D designs), schedule visits, perform and warranty our work, and handle payments and financing requests;
- contact you by phone, text message, email or mail about your request, your project, and our current and future services, offers and promotions;
- advertise to you and to people like you on Facebook, Instagram, Google and other sites, including building custom and lookalike audiences and measuring how our ads perform;
- understand and improve our website, services and marketing;
- keep business records, prevent fraud, enforce our agreements and comply with the law; and
- any other purpose we describe when we collect the information, or that you agree to.
How we share information
We may share your information with:
- Service providers that work for us, such as customer-management, phone and texting, email, scheduling, website, analytics, advertising, design, payment and accounting providers;
- Our sister company, Pool HQ, and other businesses under common ownership, which may contact you about their services, such as weekly pool cleaning;
- Subcontractors, suppliers, engineers, inspectors and trade partners that help with your project;
- Financing companies, such as Klarna or Lyon Financial, when you ask about or apply for financing;
- The person or partner who referred you, so we can confirm the referral;
- Advertising platforms such as Meta and Google, to deliver and measure our ads and to reach people like our customers;
- Permitting offices, HOAs, utilities and inspectors as needed for your project;
- Law enforcement, courts or others when the law requires it, or to protect our rights, property or safety; and
- A buyer or successor if we sell, merge or transfer any part of our business.
Calls and text messages
When you give us your phone number, you agree that we may call and text you at that number about your request and your project. If you also agree to receive marketing calls or texts from us, for example by submitting a form that says so, we and those acting for us may send you marketing calls and text messages, including messages sent with automated technology. Agreeing is not a condition of buying anything. Message frequency varies, and message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. You can also ask us to stop calling at any time.
We do not share or sell mobile phone numbers, or text-message opt-in data and consent, with third parties or affiliates for their marketing or promotional purposes. The sharing described in this policy excludes text-messaging originator opt-in data and consent; this information is not shared with any third parties, except service providers that help us send messages.
Cookies and advertising
We and our partners may use cookies, pixels (such as the Meta Pixel), tags and similar tools to run the site, measure traffic and ads, and show you our ads on other sites and apps. You can block or delete cookies in your browser settings, though parts of the site may not work as well. You can manage the ads you see in your Facebook and Instagram ad preferences and in your Google ad settings. Our site does not respond to "Do Not Track" signals.
Your choices
- Reply STOP to opt out of text messages.
- Use the unsubscribe link in any marketing email.
- Tell us if you do not want marketing calls.
- Contact us to ask what information we have about you, or to correct or delete it. We may keep information we need for legal, tax, warranty, permitting or business-record purposes.
How long we keep information
We keep information for as long as we need it for the purposes in this policy, including after your project is finished for warranty, permitting, tax and business records, and for marketing until you opt out.
Security
We use reasonable safeguards to protect your information, but no website, network or storage system is completely secure, so we cannot guarantee the security of your information.
Children
Our website and services are meant for adults. We do not knowingly collect information from children under 13.
Other websites
Our website and ads may link to other sites, such as Google, Facebook or financing companies. Their privacy policies apply to them, not this one.
Changes to this policy
We may update this policy at any time by posting the new version on this page with a new "last updated" date. Changes take effect when posted. If you keep using our website or services after a change, the updated policy applies.
Contact us
Pool & Spa Solutions (Mr. Resurfacing LLC), Florida license CPC1456897
1121 W Price Blvd #126, North Port, FL 34288
Phone: 941-302-8081 · Email: PoolAndSpa@CleanPoolHQ.com
